The lady was smiling, but quite suprised at his greeting. "I'm from the CPS agency, I am here to take Eris to her doctor's appointment. No one answered the phone, and the doctor desperately needs to see her. He needs to check if her back injury has healed yet, and if she needs anything medicine to help the pain." the lady answered, keeping a calm, even tone as she spoke. She didn't want to do anything that would upset him enough to not let Eris go to the appointment.